Last updated: January 2025
At ByVeya, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us for creative design and development projects.
Information We Collect
Personal Information You Provide
We collect information you voluntarily provide to us, including:
- Name, email address, phone number, and company information
- Project requirements, preferences, and specifications
- Content, images, and materials you provide for projects
- Communication history and feedback
- Payment and billing information (processed securely through third-party providers)
Automatically Collected Information
- Website usage data, including pages visited and time spent
- Device information (browser type, operating system, IP address)
- Cookies and similar tracking technologies
- Analytics data to improve our website and services
How We Use Your Information
We use your information to:
- Provide and deliver our design and development services
- Communicate with you about projects, updates, and support
- Process payments and manage billing
- Improve our website, services, and user experience
- Send newsletters and marketing communications (with your consent)
- Comply with legal obligations and protect our rights
- Analyse usage patterns to enhance our offerings
Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With trusted third-party providers who assist in delivering our services (hosting, payment processing, analytics)
- Legal Requirements: When required by law, court order, or to protect our rights and safety
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- With Your Consent: When you explicitly authorise us to share specific information
Data Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication procedures
- Secure backup and recovery systems
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyse website traffic, and understand user preferences. You can control cookie settings through your browser preferences.
Third-Party Services
Our website and services may integrate with third-party platforms, including:
- Payment processors for secure transaction handling
- Analytics services (such as Google Analytics) for website improvement
- Email marketing platforms for newsletters and communications
- Cloud storage services for project file management
These third parties have their own privacy policies, and we encourage you to review them.
Your Rights and Choices
You have the right to:
- Access, update, or delete your personal information
- Opt out of marketing communications
- Request data portability or restriction of processing
- Withdraw consent where processing is based on consent
- Lodge a complaint with relevant data protection authorities
Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Project-related data is typically retained for the duration of the project and a reasonable period thereafter for support and warranty purposes.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.
Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: hello@byveya.com
- Address: 81 Rivington Street, London EC2A 3AY
- Website: Contact Form